To install the SentriKey® Real Estate app on your Android device, you must have an active SentriLock account and your Google password. If you don't know it, open your web browser, go to Google Gmail, tap Sign In → Need Help? → Application, and follow the steps to reset your password.

1. Launch the Google Play Store on your Android device.
2. Use the search field to search for SentriKey® Real Estate.
3. Tap SentriKey® Real Estate and enter your Android password to install the app.
4. When the installation is done, tap Open.

1. Tap the app's icon on your home screen. The SentriKey® login screen will be displayed.
2. Enter your SentriKey® ID and Password. Then tap Log In.
3. The license agreement will be displayed. You must agree before the app can be used. Agreeing means you are taking responsibility for any access to the lockbox via the app on your device. Accesses are displayed in the lockbox Access Log.
4. Tap Agree. You'll then be prompted to enable: Location Services, Touch ID / Face ID, and Agent Safety.

As an agent, you are required to use this capability. It allows the SentriKey® Real Estate app to use your current location to display properties listed for showing in your area.

1. Tap Enable Location Services.
2. Tap Allow.
3. Then tap Continue.

Touch ID allows you to use your fingerprint, instead of your PIN, for logging in. Face ID allows you to use your face instead. Both can be turned on/off in the Settings screen.

SentriLock takes agent safety very seriously and supports best practices to keep agents safe on the job. The Enable Agent Safety feature is an automatic safety check for you as an agent. Your designated emergency contact will be alerted if you don't respond within a designated period of time after your lockbox's key compartment has been opened. You can have more than one safety contact. In addition, discuss this feature and the safety protocol with your emergency contacts.

Your designated emergency contact will receive an Agent Safety Notification email or text. This notification includes your name as the agent, the lockbox listing location, and the time of access. Your phone number and a link to the location map of the property will be included. Emergency contacts should use their best judgment when responding.

1. Tap Enable Agent Safety.
2. The Release Agreement will be displayed. Tap Accept.
3. The Select an Agent Safety Contact screen will be displayed. Tap Safety Notification Contacts.
4. The list of your Contacts will be displayed. Tap the contact who will be your safety contact.
5. The name you selected will be displayed as your Safety Notification Contact. Tap Continue.
6. The Agent Safety confirmation screen will be displayed. Tap Continue.
7. The SentriKey® Real Estate screen will be displayed and your login is complete.

1. In the app, begin the login process. When prompted to enter a user ID and password, tap Forgot Password?
2. Enter your username. Tap Send Email.
3. You'll receive a confirmation message telling you that a link to change your password has been sent to your email address.
4. Tap the link in the email and you'll be taken to the Change Password page.
5. Enter a new password and confirm it by entering it a second time.
6. Tap Submit Changes. You'll receive an automated email notification confirming the change.

1. In the app at the top-right, tap the Person icon.
2. When your digital member ID screen is displayed, tap the Pencil icon at the top-right.
3. Then tap Change Password.
4. Enter your current password.
5. Enter your new password, then enter it again to confirm.
6. Tap Save. You'll receive an automated email notification confirming the change.

1. In the app at the top-right, tap the Person icon.
2. When your digital member ID screen is displayed, tap the Pencil icon at the top-right.
3. Then tap Change PIN.
4. Enter your current PIN/Password.
5. Enter a new PIN, then enter it again to confirm.
6. Tap Save. You'll receive an automated email notification confirming the change.

Taking ownership of a lockbox means you are placing the lockbox in your inventory. Conversely, you can unassign ownership of the lockbox which removes it from your inventory. These actions can be performed only with the SentriKey® Real Estate app and a Bluetooth® lockbox.

1. In the app, tap the hamburger menu at the top left.
2. Tap My Lockboxes.
3. Tap Assign / Unassign Lockboxes.
4. On the lockbox keypad, press ENT to wake up the lockbox. You'll see a flashing blue light.
5. In the app, enter your PIN and tap Take Ownership, or use Touch ID / Face ID.
6. The lockbox will inherit your settings and your showing notification preferences and will be in your inventory. On the popup screen, tap OK to complete the process.

Assigning a lockbox to no owner means you're taking the lockbox out of your inventory, but you still have access to it if needed. This action can be performed only with the SentriKey® Real Estate app and a Bluetooth® lockbox. In addition, if you don't have ownership privileges to this lockbox, you won't be able to assign it to no owner.

1. In the app, tap the hamburger menu at the top left.
2. Tap My Lockboxes.
3. Tap Lockbox Tools.
4. On the lockbox keypad, press ENT to wake up the lockbox. You'll see a flashing blue light.
5. In the app, go to the list of lockboxes and tap the serial number of the lockbox you want to transfer to no owner.
6. Enter your PIN and tap Assign to No Owner, or use Touch ID / Face ID.
7. Tap OK.

1. Log in to the app and tap the hamburger menu at the top left.
2. Tap Release Shackle.
3. Press the ENT button on the lockbox.
4. Enter your PIN and press Release Shackle.
5. After the shackle releases, tap Assign to Property.
6. Select the listing and tap Assign to Property.
7. Tap Confirm on the listing assignment.
8. On the Success! screen, tap More Settings and follow the prompts.
9. On the Access by Appointment screen, tap Turn On.
10. On the Success! screen, tap Done.

1. Log in to the app and tap the hamburger menu.
2. Tap My Lockboxes.
3. Tap Assign/Unassign Property.
4. Select the desired lockbox.
5. Select the property.
6. Tap Assign to Property.
7. On the Success! screen, tap More Settings and follow the prompts.
8. On the Access by Appointment screen, tap Turn On.
9. On the Success! screen, tap Done.

1. Log in to the app and tap the hamburger menu at the top left.
2. Tap My Lockboxes.
3. Tap Property Access Settings.
4. Tap the desired listing.
5. Follow the Property Access Settings prompts.
6. On the Access by Appointment screen, tap Turn On. If you want to turn off Access by Appointment, tap Turn Off.
7. On the Success! screen, tap Done.