To install the SentriKey® Real Estate app on your iOS device, you must have an active SentriLock account and your App Store password. If you don't know it, open your web browser on your mobile device and go to support.apple.com/en-us/HT204030. Tap Sign-in → Need Help? → Application and follow the steps to reset your password.

Or, you can go to apple.com. In the search field, enter I forgot. Tap Reset Your Password. Enter your Apple ID and follow the steps. If you don't know your Apple ID, go to the App Store on your device and tap Featured — your Apple ID will be displayed at the bottom of the page.

1. Launch the App Store on your iOS device.
2. Use the search field to search for SentriKey® Real Estate.
3. Tap SentriKey® Real Estate and enter your iOS password to install the app.
4. When the installation is done, tap Open.

1. Tap the app's icon on your home screen. The SentriKey® login screen will be displayed.
2. Enter your SentriKey® ID and Password. Then tap Log In.
3. The license agreement will be displayed. You must agree before the app can be used. Agreeing means you are taking responsibility for any access to the lockbox via the app on your device. Accesses are displayed in the lockbox Access Log.
4. Tap Agree. You'll then be prompted to enable: Location Services, Touch ID / Face ID, and Agent Safety.

As an agent, you are required to use this capability. It allows the SentriKey® Real Estate app to use your current location to display properties listed for showing in your area.

1. The Location Services screen will be displayed.
2. Tap Enable Location Services.
3. Tap Allow.
4. Then tap Continue.

Touch ID allows you to use your fingerprint, instead of your PIN, for logging in. Face ID allows you to use your face instead. Both can be turned on/off in the Settings screen.

SentriLock takes agent safety very seriously and supports best practices to keep agents safe on the job. The Enable Agent Safety feature is an automatic safety check for you as an agent. Your designated emergency contact will be alerted if you don't respond within a designated period of time after your lockbox's key compartment has been opened. You can have more than one safety contact. In addition, discuss this feature and the safety protocol with your emergency contacts.

Your designated emergency contact will receive an Agent Safety Notification email or text. This notification includes your name as the agent, the lockbox listing location, and the time of access. It will explain that you have not responded to attempts to confirm your safety — this is why your emergency contact is being notified. Your phone number and a link to the location map of the property will also be included. Emergency contacts should use their best judgment when responding.

1. Tap Enable Agent Safety.
2. The Release Agreement will be displayed. Tap Accept.
3. Enter the name of your Safety Contact and tap Search.
4. The Select Agent Safety Contact screen will be displayed, showing your contact's name. Tap Continue.
5. The Agent Safety confirmation screen will be displayed. Tap Continue.
6. The home screen will be displayed and your login is complete.

If you have forgotten your password, you can change it and still log in. You don't need to know your current password to log in.

1. In the app, begin the login process. When prompted to enter a user ID and password, tap Forgot Password?
2. Enter your username. Tap Send Email.
3. You'll receive a confirmation message telling you that a link to change your password has been sent to your email address.
4. Tap the link in the email and you'll be taken to the Change Password page.
5. Enter a new password and confirm it by entering it a second time.
6. Tap Submit Changes.
7. You'll receive an automated email notification confirming the change.

1. In the app at the bottom-right, tap the User Icon.
2. When your digital member ID screen is displayed, tap the Pencil icon at the top-right.
3. Then tap Change Password.
4. Enter your current password.
5. Enter your new password, then enter it again to confirm.
6. Tap Save.
7. You'll receive an automated email notification confirming the change.

1. In the app at the bottom-right, tap the User Icon.
2. When your digital member ID screen is displayed, tap the Pencil icon at the top-right.
3. Then tap Change PIN.
4. Enter your current PIN/Password.
5. Enter a new PIN, then enter it again to confirm.
6. Tap Save.
7. You'll receive an automated email notification confirming the change.

Taking ownership of a lockbox means you are placing the lockbox in your inventory. This action can be performed only with the SentriKey® Real Estate app and a Bluetooth® lockbox.

1. In the app, tap the hamburger menu at the top left.
2. Tap My Lockboxes.
3. Tap Take/Remove Ownership.
4. On the lockbox keypad, press ENT to wake up the lockbox. You'll see a flashing blue light.
5. In the app, enter your PIN and tap Take Ownership, or use Touch ID / Face ID.
6. The lockbox will be updated with your settings and will now be in your inventory. Tap OK on the popup screen to complete the process.

Assigning a lockbox to no owner means you're taking the lockbox out of your inventory, but you still have access to it if needed. This action can be performed only with the SentriKey® Real Estate app and a Bluetooth® lockbox. If you don't have ownership privileges to this lockbox, you won't be able to assign it to no owner.

1. In the app, tap the hamburger menu at the top left.
2. Tap My Lockboxes.
3. Tap Assign/Unassign Ownership.
4. On the lockbox keypad, press ENT to wake up the lockbox. You'll see a flashing blue light.
5. In the app, enter your PIN and tap Done, or use Touch ID / Face ID.

1. Log in to the app and tap the hamburger menu at the top left.
2. Tap Release Shackle.
3. Press the ENT button on the lockbox.
4. Enter your PIN and press Release Shackle.
5. After the shackle releases, tap Assign to Property.
6. Select the listing and tap Assign to Property.
7. Tap Confirm on the listing assignment.
8. On the Success! screen, tap More Settings and follow the prompts.
9. On the Access by Appointment screen, tap Turn On.
10. On the Success! screen, tap Done.

1. Log in to the app and tap the hamburger menu at the top left.
2. Tap My Lockboxes.
3. Tap Assign/Unassign Property.
4. Select the desired lockbox.
5. Select the property.
6. Tap Assign to Property.
7. On the Success! screen, tap More Settings and follow the prompts.
8. On the Access by Appointment screen, tap Turn On.
9. On the Success! screen, tap Done.

1. Log in to the app and tap the hamburger menu at the top left.
2. Tap My Lockboxes.
3. Tap Property Access Settings.
4. Tap the desired listing.
5. Follow the Property Access Settings prompts.
6. On the Access by Appointment screen, tap Turn On. If you want to turn off Access by Appointment, tap Turn Off.
7. On the Success! screen, tap Done.